Politique de remboursement
Return Policy
If you receive damaged, defective or incorrect items, please take clear photos or videos and contact us via support@mstiky.com within 7 days upon delivery.
👉 Resolution Options (No need to ship items back to Hong Kong) Due to cross-border logistics constraints, returning goods to Hong Kong involves expensive international shipping fees and long transit times. For eligible cases, we offer two alternative solutions without returning the product:
- Partial refund without item return;
- Store coupon for your future purchase.
Please submit your request via email. We do not accept parcels returned without prior written approval. Any packages sent to Hong Kong without confirmation will not be processed.
Non-eligible Items for After-sales Service
- Custom & personalized orders cannot be cancelled, returned or exchanged once production has commenced.
- Clearance sale items and gift cards are final sale, not eligible for returns, exchanges or partial refunds.
Exchanges
Traditional exchange service is unavailable due to cross-border shipping limitations. If you would like a different item, you may apply for a partial refund for your current order and place a new order separately.
Refund Information
Once your refund application is approved, we will process the refund within 1 business day, and funds will be returned to your original payment method. Please allow extra time for banks to complete the transaction. If you do not receive your refund 15 business days after approval, please email support@mstiky.com.